Contacts Order Questions

• How do I place my order for Contacts?

• Click > How To Order Contacts.

• How do I order if I wear a different Contacts Brands in each eye?

• Find your Contacts Brand product page for your (OD) Right Eye, then enter your Contacts Prescription information (on your boxes or on Doctors Contacts Prescription) and select the quantity of boxes you want to order for that eye. Click > ADD TO CART.

  Find your Contacts Brand product page for your (OS) Left Eye, then enter your Contacts Prescription information (on your boxes or Doctors Contacts Prescription) and select the quantity of boxes you want to order for that eye. Click > ADD TO CART

  Review your Shopping Cart for accuracy. Click > PROCEED TO CHECKOUT

Contacts Prescription Questions

• Do I need a Contacts Prescription to place an order?

• Yes, you will need a Contacts Prescription to place an order for all contacts (including cosmetic colors with or without power).

  Why? The FDA regulates filling Contacts orders like a Medical Pharmacy requiring that ALL Contacts orders be verified to match a brand-specific Contacts Prescription or verified by Doctor Approval before shipping.

• Can I order Contacts if I don’t have a copy of my Contacts Prescription?

• Yes, you can place an order without a copy of your Contacts Prescription. However, it is required by the FDA regulations for filling Contacts orders that you verify your Contacts Prescription by one of the following methods:

  Upload Contacts Prescription (smartphone or computer image) through your account.

  E-mail Contacts Prescription (smartphone or computer image) to rx@lensexperts.com.

  Fax Contacts Prescription to 877-377-2280.

  Authorize Lens Experts to request Doctor Approval to verify your Contacts order.

  Contacts Prescription is already on file & unexpired.

• How do I know if my prescription is still valid?

• Your Contacts Prescriptions is still valid if it is within the expiration date (if listed on Rx) or it has been less than 1 year since the date the Contacts Prescription was written (listed on Rx).

Order Status and Shipping Questions

• How do I check the status of my order?

• Contact us for any questions regarding the status of your order. Once the Contacts Prescription is verified, your order is shipped immediately. Carriers will update tracking information within 24-48 hours of shipment.

• How do I print my order statement/invoice?

• Log In to your account > “Recent Orders” > Click “View Order” > Click “Print Order”

• How long does it take for my order to ship?

• Contacts Orders ship the same day of purchase with Contacts Prescription. Contacts orders are shipped only after verified to match a brand-specific Contacts Prescription or by Doctor Approval (as required by the FDA). If the Contacts Prescription is not sent during the order, you may expedite by sending your Contacts Prescription (by smartphone or computer image) or we will request Doctor Approval (allow 48 hours for Doctor response).

• What shipping options and rates are available?

• FREE SHIPPING on Annual Supply Orders!

  Standard (3-6 Business Days) $7.93

  Ground (2-3 Business Days) $11.99

  Next Business Day $15.99

  Saturday Delivery $39.95

• Why is my order not always shipped immediately after payment?

• Contacts orders are shipped only after verified to match a brand-specific Contacts Prescription Rx or by Doctor Approval (as required by FDA Federal Regulations).

  Contacts orders are shipped the same day if you upload, email or fax a verifiable Contacts Prescription on the same day of your order.

  If you were ordering a simple item from a catalog, then all orders would always ship immediately. However, you are ordering a product that can only be shipped after the Contacts Prescription is verified (as required by the FDA).

International Orders

• What if my eye doctor is outside the United States?

• We do fill verified international Contacts orders. However, Contacts international orders are required by the FDA to be verified by a brand-specific non-expired Contacts Prescription (must include date written & expiration date, Doctor signature, Brand, Base Curve, Diameter, Powers, other applicable parameters).

• What do I need to know if I am shipping to an international address?

• We recommend using a Ship Forwarding company like MyUS.com. Sign up with MyUS.com and get a FREE USA address. Use your MyUS.com shipping address when ordering online at LensExperts.com. Then forward your package to your international address by submitting a ship request through your MyUS.com online account, 24/7.

Payment Questions

• What type of payment options can I use to purchase my order?

• We accept major credit/debit/FSA cards including Visa, Mastercard, American Express, Discover. We also gladly accept PayPal.

• Can I use my FSA (flexible spending account) to pay for my order?

• Yes, you can use your FSA credit/debit card to pay for your Contacts purchase. The purchase will process the same as any credit or debit card.

• Does Lens Experts accept vision insurance?

• Vision Insurance typically allows 2 options to use your insurance benefit $ allowance for the purchase of Contacts:

  1. Allows Doctors (in-network) to accept direct insurance benefit $ allowance for the purchase of Contacts

  2. Allows patient purchase of Contacts from Retailers (out-of-network) & submit receipt for reimbursement for the benefit $ allowance.

Product Questions

• Does Lens Experts sell name brand contact lenses?

• Lens Experts only sells authorized official safety sealed & manufacturer authorized Contacts Brand Products.

• What if I can’t find my contact lenses on the website?

• Sometimes Contacts are not listed but are available because they might be new or a custom order. You can contact us through Live Chat on LensExperts.com, Phone 888-460-2988, email info@lensexperts.com or fax 877-377-2280 with your Contact Lens requests

Lens Experts Company Information

• About Us

• Lens Experts is an official authorized Contacts Retailer based solely in the United States and provide Contacts services to customers/patients including accurately filling Contacts Prescriptions. Our staff is trained by Doctors to be experts at filling Contacts orders accurately & answering product questions. We offer excellent discount prices on all the top Brand Contact Lenses. Most Contacts orders are shipped the same day of purchase with Contacts Prescription.

• Hours of Operation and Contact Information

• At Lens Experts, you can order online 24/7 at LensExperts.com. If our customer service representatives are busy serving other customers, please contacts us by Live Chat at LensExperts.com or leave a message by phone (Toll Free) 888-460-2988 or email info@lensexperts.com or fax 877-377-2280. Our goal is to respond to messages asap within 12 hours.

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